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"We're head over heels for our customers
"


"While attending the Rexall Golf Tournament at Lionhead I was fortunate enough to have had you and your crew clean and polish two pairs of my shoes. Thank you for doing such a fine job. What made the experience especially pleasing was how friendly and happy you and your co-worker were.   I felt your service was an excellent addition to the tournament and should I have need for a service such as yours at a Special Event, I'll be contacting you."

Again thanks,
Don Nicholson, CSE
Manager, National Accounts
McKesson Canada


“Love you guys!!”

Margo Warren
Special Events Manager
Canadian Gift & Tableware Association


“Thank you for servicing our clients so well”

Best regards
Meghan Bowness, BA, BAA, CMP
Client Services Manager, Citywide Accounts


Dear Penny:

Trade shows can be rather dry affairs where tables of literature are displayed and it is hoped that customers will stop to talk. Success is guaranteed if you use Penny Loafers Shoe Shine service!

We recently used your shoe shine concept when we attended the Canadian Venture Forum trade show, May 11 & 12, 2006 at the Toronto Marriott Hotel. It was the best decision we ever made! Not only was there a constant line-up at our booth, but the next day people returned for another shine with a different pair of shoes. This concept is an excellent ice breaker to get people to stop and chat for a few minutes. Penny Loafers was the hit of the show!

You and your staff were very professional with our clients. We have recommended you to different groups in our firm, and we will definitely consider you again for other events. Thank you for making our event a success.

Sincerely,

Gowling Lafleur Henderson LLP


TO: Penny
FROM: Anthony at Harry Rosen’s
DATE: July 1995 “The Lady Loves to Shine”

(To the tune of “The Lady is a Tramp”)

She won’t take letters
Like the rest of ‘em do
She won’t bring coffee
But she’ll polish your shoe,
Won’t hang around
With the rest of the Crew
Yes sir! The Lady Loves to Shine.

Not seen at workouts
For her, that’s a perk,
Gets buns of steel
While she’s shining at work –
She’ll gloss your shoes
Even ‘tho you’re a jerk,
Yes sir! The Lady Loves to Shine.

She’ll take your brogues …or
Toecap or boot
You Tip!
That’s HIP!
Good day or bad
You can’t make her whine,
Yes Sir! The lady loves to shine.